Terms of Service

1. Introduction and what these terms do

Formatix.AI is a site, service and platform that provides CV formatting services to the recruitment sector. The site and platform are owned, and the service is provided by FORMATIX AI LIMITED ("Formatix AI", "us" and "we" below), Company Number 15626717, a limited company registered in England and Wales, and you will find us at our office address which is 20-22 Wenlock Road London N1 7GU. You can find out our registered office address at Companies House.

To contact us, please email [email protected] or use our chat support feature.

1.2 When these terms apply

These Terms of Service ("Terms") apply when you ("your" and "User" below) create an account to use any features, services, products or tools (together, the "Services") offered on our platform at https://portal.formatix.ai (the "Platform").

To use our Services, you must agree to these Terms so please read them carefully. We recommend that you download these Terms for future reference. We'll ask you to confirm that you agree to these Terms when you create an account to use the Platform and Services and a contract will come into existence between you and us when you confirm you accept the Terms.

IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS YOU CANNOT USE THE PLATFORM OR OUR SERVICES. IF YOU HAVE PROCEEDED TO PAYMENT AND THEN COMMENCE USE OF THE SERVICES, WE WILL DETERMINE THAT YOU HAVE ACCEPTED THESE TERMS IN FULL.

2. Data Protection

2.1 It's your data

Your personal and company data is sensitive and entitled to protection. All rights, titles and interests in your data held in the Formatix platform are 100% yours. Any personal, company, candidate and user-generated information will only ever be uploaded voluntarily by you, and you confirm that you have obtained the necessary consent and have given appropriate notices to lawfully upload any individual's personal data to our platform for the duration and purposes of these Terms.

We'll never share or make your data or information available to anyone without your explicit permission (other than being legally required such as by a court order).

3. Proprietary rights

We own and retain all right, title and interest in and to (a) the Services and Platform, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with our Services or support or the Platform, and (c) all intellectual property rights related to any of the foregoing.

You will own all right, title and interest in and to your personal data and Confidential Information.

4. Payment of fees

You will pay us the fees together with any VAT and any other applicable charges described for each Service you subscribe for or purchase in accordance with these Terms ("Fees"). Full details of the applicable Fees can be found on our pricing page.

All payments you make are non-cancellable and non-refundable, subject only to our cooling-off period for subscriptions. When you first sign up to the Platform by purchasing a Subscription, you can cancel your purchase and ask for a refund by telling us in writing of your wish to cancel within 2 working days of purchasing your Subscription.

5. Term and termination

Either party may terminate our agreement under these Terms upon thirty (30) days' written notice. We may terminate our agreement with you with immediate effect for a material breach of these Terms or for any other reason, at our own discretion.

We recommend you download your documents and data before your decision to cancel your Subscriptions so you have your own copy of that information should you need them outside of being a Formatix subscriber.

6. Limitation of liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team and for fraud or fraudulent misrepresentation.

Our total liability is limited to the fees paid by you to us for the Services under these Terms in the 12 months prior to the act that gave rise to the liability.

7. Complaints

If you have a complaint, please email [email protected] with the subject line "I have a complaint" and add your company name. We will acknowledge your complaint within 24-48 hours and provide a final resolution within 7 working days.

8. Governing Law

Our agreement under these Terms will be governed by the laws of England and Wales and we both agree to the exclusive jurisdiction of the courts of England and Wales.