Privacy Policy

Introduction

This privacy notice aims to inform you about how we collect, store, and process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

1. Data Protection Officer

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, Dominic Gonsalves, at [email protected].

2. Data we process

We may collect, use, store and transfer different kinds of personal data about you:

• Your identity includes information such as first name, last name, title, date of birth, and other identifiers
• Your contact information includes billing address, delivery address, email address, telephone numbers
• Technical data includes your IP address, browser type and version, time zone setting and location
• Marketing data includes your preferences in receiving marketing from us and communication preferences

3. Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We do not collect any special personal information about you.

4. Information we process because we have a contractual obligation with you

When you or your employer create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

We may use your information to:

• Verify your identity for security purposes
• Sell products to you
• Provide you with our services
• Provide you with suggestions and advice on products and services

5. Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another.

We may use cookies to:

• Track how you use our website
• Record whether you have seen specific messages we display on our website
• Keep you signed into our site
• Record your answers to surveys and questionnaires on our site

6. Data may be processed outside the European Union

Our websites are hosted in the UK. We may also use outsourced services in countries outside the European Union and or outside of the European Economic Area from time to time in other aspects of our business.

We use the following safeguards:

• The data processing standards that are adopted for our organisation meet or exceed those stipulated by the EU and EEA
• Standard contractual clauses as adopted by the European Commission in place in all legal agreements with International Organisations

7. Your Rights

You have the following rights in relation to your Personal Data:

• The right to request access to and rectification or erasure of your Personal Data
• The right to request restriction of processing of your Personal Data
• The right to object to processing of your Personal Data
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

8. How you can complain

If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the UK Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.